Terms & Conditions

This information is presented as a means of providing an introduction to the operations and products of Neko Australia Pty Ltd.

Information is being continuously updated.

It is not provided with the intention of arriving at a contractual relationship.

All dimensions provided on this site are in millimeters and are subject to normal manufacturing variations. Actual dimensions should be checked prior to installation. Neko pursues a policy of continuing improvement in design and performance of its products. The right is therefore reserved to vary specifications without notice.

Neko Australia Pty Ltd is an Australian business.

Neko Australia Pty. Ltd. Delivery Policy

After your ordering online, we will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via courier within 3 working days; however if goods are unavailable delivery will take a little longer.

If you wish to query a delivery please contact us at [email protected]

Neko Australia Pty. Ltd. Refund & Returns Policy

If for any reason you are not completely satisfied with your purchase we will give you a 7 day money-back guarantee from the time you receive the goods. Please email us at [email protected] within that time if you are not satisfied with your purchase so that we can resolve any problems. This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. Please note you will assume any risk of lost, theft or damaged goods during transit; therefore advise you take out shipment registration of insurance with your postal carrier. Neko Australia Pty. Ltd. will not be responsible or parcels lost or damaged in transit if you choose not to insure.